Hospitality. Hospitality at an office is associated with taking care of coffee, tea, and where available, the appropriate catering. A moment and opportunity to meet each other and discuss informally. This could be with the hostess at the entrance, the personal attention of the catering, but also with the visitor experience. This is the sum of all contact moments within the organization. A feeling of being welcome, that gives every contact moment a unique meaning that perfectly complements the image and the goals.